Return Policy

* Product Guarantee

All of our products carry a 100% satisfaction guarantee. If you are not satisfied with your purchase, for any reason, you may return the product(s) to us within 30 days and we will refund the full product price.

• We warrant our products for 1 year under normal, non-commercial use. During the first ninety (90) days from the date of purchase, we will repair or replace any defective product.
• After ninety (90) days and up to 1 year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon reques.
• The warranty period is 1 year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.
• All non defective returns have to be in new and resalable condition. If the customer does not wish to exchange their product, a 20% restocking fee may apply.

* Return Authorization

All returns within 30 days from the purchase date can be for an exchange or refund.Before return us,please contact customer service department and obtain a Return Merchandise Authorization (RMA) number ,For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.