Frequently Asked Battery Questions

• How do I check my order status?
• I just completed an order and my payment is cleared. When will it ship?
• Can I change or cancel my order?
• What is your return policy. Is there a restocking fee if I want to request for return?
• My product is defective and I need to get a return or replacement, what should I do?
• How come I never received your order confirmation email?
• I got the shipping confirmation email. Where do I track my package?
• Where should I go after 30 days if the item is defected.
• Can I use the www.batteries-for-laptop.com receipt for product warranties?
• Can I change the email address on my account?
• Can I add an item to my order?
• How to contact you customer service other than email?

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Q: Can I choose shipping methods other than the shipping method you provided, such as UPS or FedEx?

Yes, if your order weights more than 30lbs. If your order weight less than 30lbs, it's not cost effecient to use FedEx or UPS and the shipping rate will cost much more than using airmail.

Q: Can I ship to an address other than my billing or confirmed address?

No. In order to combat internet fraud and protect our customer, we can only ship to the customer's billing address which is verified with the credit card issing bank.

Q: I don't see those small prints on most e-commerce site, where is your disclaimers?

We don't have a 50 pages sales term. But there are few conditions that you must agreed upon before we can take your business.

• You can return your purchase within 30days of the receipt date for any or no reason. However, the orgianl Shipping fee is none-refundable under any circumstances.
  
• We will not responsible for the returning cost of defective product(s), but we will pay for the S/H cost of the replacement.
  
• If we send you the wrong item, we will pay the S/H of the replacement, as well as the returning S/H cost of the wrong item
  
• We reserve the right to cancel or refuse any order at any time for any reason.

Q: Do you offer combine shipping or any shipping discount on large purchased?

Since we calculate shipping rate by total price, you enjoy the shipping discount automatically. The more you purchase, the more you save.

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Q: Is there a wholesale price for bulk/volume purchases?

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Q: How do I check my order status?

Q: I just completed an order and my payment is cleared. When will it ship?

Q: Can I change or cancel my order?

Q: What is your return policy. Is there a restocking fee if I want to request for return?

• Request for refund must be made within 15 days of receiving date.
• Request for replacement must be made within 30 days of date.
• If the replacement item is out of stock, we will issue you a store credit of your purchase value.
• Shipping and handling is NOT refundable.
• The shipping costs of returning any defective merchandise be the sole responsibility of the customer.

Q: My product is defective and I need to get a return or replacement, what should I do?

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Q: How come I never received your order confirmation email?

Q: I got the shipping confirmation email. Where do I track my package?

Q: Where should I go  6 months if the item is defected.

Warranty service for defected merchandise are handled by manufacturers and not by http://www.batteries-for-laptop.com/, unless otherwise indicated. Please contact the manufacture directly. If any item was damaged during transit, immediately contact your local postal office. Keep all shipping materials and contact our Customer Service Immediately we are aware of the issue. If you have purchased shipping insurance, we will help you to get recovered from carrier.

Q: Can I use the http://www. batteries-for-laptop.com/receipt for product warranties?

Yes. You can get a copy of your receipt at "your account" page at any time.

Q: Can I change the email address on my account?

Yes

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Q: Can I add an item to my order?

yes

Q: How to contact you customer service other than email?

TEL: (852)81912806 USA Phone: + 1 (347) 789-7199 UK Phone: +44 (120)8816 8566. Since our operation center is located in Hongkong ,there are time difference between us , sometimes the phone is no answer ,so we recommend customer contact us by email.
info@batteries-for-laptop.com